Shipping & Return
Shipping Policy
Where we ship
We currently ship to addresses within the United States.
Order processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive an order confirmation email right after you place your order, and a shipping confirmation with tracking details once it ships.
Delivery times
Once your order has shipped, delivery usually takes:
- Standard shipping: [5–10] business days
- Express shipping: [2–5] business days (where available)
These are estimates, not guarantees. Delivery may be delayed by carrier issues, weather, holidays or high order volume. If your order has not arrived within [15] business days of shipping, please contact us and we will look into it.
Shipping costs
Shipping costs are calculated at checkout based on your order and location. [Orders over $75 qualify for free standard shipping.]
Multiple items in one order
Items in the same order may ship separately and arrive on different days. You will not be charged extra for this.
Tracking your order
When your order ships, we will email you a tracking number. Tracking may take 24–48 hours to update after the email is sent.
Incorrect address
Please double-check your shipping address at checkout. We cannot change the address once an order has shipped. If you need to change it, contact us as soon as possible, ideally within [12] hours of ordering.
Customs, duties and taxes
All orders are shipped within the US, so no import duties apply. Sales tax, where required, is calculated at checkout.
Return & Refund Policy
Our promise
If you are not happy with your purchase, we want to make it right. You may request a return or exchange within [30] days of delivery.
To be eligible for a return
- The item must be unworn, unwashed and in its original condition, with all tags attached.
- The item must be in its original packaging.
- You must have your order number or proof of purchase.
Items that cannot be returned
- Items marked as final sale
- Underwear, swimwear and other intimate items, for hygiene reasons
- Gift cards
- Items that have been worn, washed, altered or damaged after delivery
How to start a return
- Email us at usa@trendatoz.com with your order number and the item(s) you want to return.
- Tell us the reason for the return and attach photos if the item is damaged, defective or incorrect.
- We will reply within [1–2] business days with return instructions and the return address.
Please do not send items back without contacting us first, because returns sent without approval may not be accepted.
Return shipping
- If the item is damaged, defective or we sent the wrong item, we will cover return shipping, or send a replacement at no cost.
- For all other returns (for example, size or style change of mind), the customer is responsible for return shipping costs.
Refunds
After we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Your bank or card provider may take extra time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Need a different size or colour? Email us and we will help you exchange it, subject to stock availability. If the item you want is out of stock, we will offer a refund instead.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, please contact us within [7] days of delivery with your order number and clear photos. We will send a replacement or issue a full refund, whichever you prefer.
Late or missing orders
If your tracking shows delivered but you have not received your package, first check with neighbours and your local post office, then contact us within [7] days. We will work with the carrier to resolve it.
Order cancellations
You can cancel an order within [12] hours of placing it, as long as it has not been processed. After that, it cannot be cancelled, but you may return it once it arrives, according to our return policy.
Contact us
Questions about shipping or returns? Email us at usa@trendatoz.com. We reply within 24–48 hours, Monday to Friday.